Returning Christmas Gifts Purchased In Store At Rio Brazil
(THIS RETURNS PORTAL HAS NOW CLOSED. ALL UNWANTED ITEMS MUST HAVE BEEN RETURNED TO RIO BRAZIL BY THE 4TH JANUARY 2021 AS STATED IN OUR T&C’S. ITEMS WILL NOT BE ACCEPTED BACK AFTER THIS DATE BY POST OR IN STORE)
If you wish to discuss further, please email email@example.com
Please be aware that our team have taken every measure possible to inform and assist customers in returning any unwanted items before the deadline – 4th January 2021.
What did we do?
- Provided pre paid returns label to all customers that request a return.
- Created a simple hassle free returns portal at riobrazil.co.uk where customers could inform us of their return, upload receipt and receive pre paid returns label.
- Our returns portal was created as soon as lockdown measures were announced 19th December 2020.
- Promotional link was pinned to the top of Rio Brazil’s Facebook page
- In store answerphone message directing all customer to our returns page at riobrazil.co.uk
- Shop front store graphics with a Q.R code taking you directly to the returns portal.
- Email – 3 emails have been sent to all customer on our Rio Brazil mailing list. One pre Christmas & two post Christmas.
- We have accepted customer returns applications up to and including the 4th January 2021, allowing a few days grace for items to be received via post.
The team look forward to seeing you in store after restrictions are lifted.
Happy New Year!
19 DECEMBER 2020 –
Unfortunately due to the current Covid restrictions affecting non essential retail you will not be able to come in store to return any unwanted gifts, to Rio Brazil, Victoria Square, Belfast.
Don’t worry, by following the steps below you will be able to return any items to us by post, before our cut off date of 4th January 2021.
Choose to receive either a digital credit note, that will allow you to purchase a new or replacement gift on our website www.mrandmrsstitch.com or an in store credit note to use when we reopen again.
The below application must be completed before returning any items.
UG40 – 1 Victoria Square,
Thank you for providing all relevant information.
ALL ITEMS MUST BE RETURNED BY THE 4TH JANUARY 2021.
A 4 day grace period will be given for any delays in royal mail deliveries, providing the package has been posted before the 4th January 2021.
Our return acknowledgment email should be printed off and returned with your items.
Once your items are returned, you will receive a notification email to confirm your credit note has been processed.